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We strive to offer the highest quality of online consultation services. However, we understand that there may be situations where you are not completely satisfied with the services provided. This Return & Refund Policy outlines the conditions under which we process refunds for our online consultation services.

1. Refund Eligibility

We offer refunds under the following circumstances:

Service Cancellation by Ayusmat: If we cancel your appointment due to unforeseen circumstances (such as a doctor’s unavailability), you are eligible for a full refund or rescheduling of the consultation.

Technical Issues: If technical difficulties, such as connectivity issues on our end, prevent the completion of your online consultation, you may request a reschedule or a full refund.

Unsatisfactory Service: If you are dissatisfied with the consultation and believe it did not meet your expectations, you may submit a refund request, and our team will review the case.

2. Non-Refundable Circumstances

Refunds will not be issued in the following situations:

Missed Appointments: If you fail to attend your scheduled consultation without providing prior notice, no refund will be granted.

Late Cancellations: Cancellations made less than 24 hours before the scheduled consultation will not be eligible for a refund, unless in exceptional cases.

Consultation Completed: If the consultation has already taken place and no significant issues have been reported within 24 hours of the session, refunds will not be processed.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Send an email to support@ayusmathconsultancy.com with your name, appointment details, and the reason for the refund request.
2. Review Process: Our team will review your request and respond within 5-7 business days. In some cases, we may request additional information to evaluate the refund request.
3. Refund Approval: If your refund request is approved, the refund will be processed to your original payment method within 7-10 business days.

4. Rescheduling Policy

If you need to reschedule your consultation:

• 24-Hour Notice: You may reschedule your consultation without any penalty, provided you notify us at least 24 hours before your scheduled appointment.
• Missed Appointments: If you miss an appointment without prior notice, rescheduling may be subject to additional charges.

5. Changes to This Policy

Ayusmat Online Consultation reserves the right to modify or update this Return & Refund Policy at any time. Any changes will be reflected on this page, and we recommend you review this policy periodically.

8. Contact Us

If you have any questions or concerns regarding our Return & Refund Policy, please contact us:

Ayusmat Online Consultation
Email: info@ayusmatnaturopathy.com
Phone: +91 94873 88318
We are committed to ensuring your satisfaction with our online consultation services. Thank you for choosing Ayusmat Online Consultation.